{"id":36666,"date":"2024-05-13T16:26:25","date_gmt":"2024-05-13T19:26:25","guid":{"rendered":"https:\/\/dev.conexled.com\/certificado-de-garantia\/"},"modified":"2025-04-24T09:23:15","modified_gmt":"2025-04-24T12:23:15","slug":"certificado-de-garantia","status":"publish","type":"page","link":"https:\/\/dev.conexled.com\/en\/certificado-de-garantia\/","title":{"rendered":"Warranty certificate"},"content":{"rendered":"\t\t
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Guarantee and quality certificate for LED luminaires and electrical equipment<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You can buy our products with all the peace of mind and security that only a 100% Brazilian company
, which has been on the market since 1985, can offer. When you buy a
Conexled product, you’re getting not only the latest technology, but also Conexled’s guarantee of quality.
Before they reach you, our products go through the most rigorous tests, being evaluated
in every detail by our specialists in each area. Quality assurance and peace of mind
that you’re getting the best! <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Conditions that apply to this guarantee:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. The guarantee will be provided to the customer or end user, upon proof and when
the technical operating specifications presented in the updated technical data catalog
available on our Official Website (conexled.com) and in accordance with its installation and safety manual are observed and complied with.<\/p>

2. The warranty period begins on the date of issue of the invoice. The individual
warranty periods will be in accordance with the technical catalogs of the products. Please consult the catalog at
to confirm the product’s warranty period. <\/p>

3. The warranty period is based on a maximum usage of 4500 to 9000 hours\/year and a maximum switching cycle in accordance with the standard for the lighting source technology
applies.<\/p>

4. The driver or power supply must not be altered or removed from the installation site
. It may be moved if the manufacturing cabling allows it in the case of fixing it in a box on the installation pole itself. Do not dismantle the product’s original system. <\/p>

5. The guarantee will only cover products that have been stored and used in accordance with the appropriate operating and storage temperatures. The maximum and
minimum operating and storage temperatures are specified in the product data sheet. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CONDITIONS THAT DO NOT APPLY TO THIS GUARANTEE:<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. Housing, parts, cables, threads, seals or terminals damaged during transport, through negligence, misuse, being dropped, damaged <\/span><\/li>
  2. Damage resulting from installation by unskilled persons.<\/span><\/li>
  3. Damage or failure to perform which arises as a result of force majeure or natural phenomena: floods, fire, lightning, atmospheric discharges, corrosive agents, explosives or any other action of nature which is at odds with the degree and type of protection of the equipment. <\/span><\/li>
  4. Damage or malfunction caused by anomalies in the electrical supply, including surges, overvoltage, undervoltage, electrical disturbances, harmonics that are beyond the limits specified for the product or contrary to industry standards relating to the luminaire’s electrical supply.<\/span><\/li>
  5. Electrical surges above the declared capacity;<\/span><\/li>
  6. Damage caused by accidents, falls and claims.<\/span><\/li>
  7. Oxidation or corrosion due to maintenance with unsuitable products;<\/span><\/li>
  8. Abrupt failure of less than five percent (5%) of the total amount of LEDs (rounded to the nearest unit) in a product.<\/span><\/li>
  9. Additional controls or automation such as: remote control or telemanagement, sensing, dimming or other types of control not original to the product<\/span><\/li>
  10. A photovoltaic solar panel that can be temporarily interrupted by a lack of solar radiation at certain times of the year.<\/span><\/li>
  11. Because it is a lightning protection device, the SPD (surge protector) installed in our products is not covered by this warranty.<\/span><\/li>
  12. Freight costs for repair, maintenance or replacement of parts under warranty. These are the sole responsibility of the customer or end user. <\/span><\/li>
  13. Wear on the finish, parts or pieces damaged due to exposure to adverse and unforeseen conditions.<\/span><\/li>
  14. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Warranty conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    CONEXLED assumes no obligation or responsibility for additions or modifications to this warranty, unless made in writing on an official basis. Unless there is a separate written agreement between CONEXLED and the user, the warranty does not cover the removal or installation of the equipment or damage resulting from improper installation. <\/span><\/p>

    Under no circumstances will <\/span>CONEXLED<\/span> be liable for compensation for any loss of use, loss of time, inconvenience, commercial loss, loss of profits or savings, or any other direct or indirect damage arising from the use or inability to use the product. <\/span> <\/p>

    This warranty is limited and excludes, among other things, the realization and costs of installation, the provision of access to the products (scaffolding, elevators, etc.), and compensation for any indirect damage, such as loss of profits, and damage to third parties. <\/span><\/p>

    CONEXLED is not responsible for power supply conditions, including surge control systems, overvoltage\/undervoltage that do not comply with the limits specified on the products and the limits defined by current power supply regulations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Guarantee process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    The warranty process in Brazil will be handled by Conex Eletromec\u00e2nica Ind e Com Ltda.<\/span><\/p>

    After accepting this document, the CUSTOMER must not follow any other documentation or information to activate the guarantee.<\/span><\/p>

    Consumers can contact CONEXLED exclusively through the Online channel, or by calling SAC – Servi\u00e7o de Atendimento ao Consumidor 11 2334-9393 (Ram.172), or through the email address <\/span>sac@dev.conexled.com<\/span><\/a> e <\/span>assistencia@dev.conexled.com<\/span><\/a>. <\/span> <\/p>

    It is essential to contact the Technical Assistance department before sending the material, so that important information and\/or guidelines can be passed on.<\/b>s. The return address of the material must be provided and the average time taken to complete the service is around 30 working days from receipt of the material, with exceptions that can be negotiated directly with the technical assistance staff. <\/span><\/p>

    CONEXLED reserves the right to examine all products to determine the cause of the fault and possible faults in use. The guarantee will only be valid if the manufacturing defect has been proven and is covered by the guarantee. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Warranty period table by product and observations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Product<\/div><\/div><\/div><\/th>
    Warranty<\/div><\/div><\/div><\/th>
    Observations<\/div><\/div><\/div><\/th><\/tr><\/thead>\n\t\t\t\t\t\t\t\t
    CLY, CLY-T, CLYX, CLYX-T, CLT, CLZ-EX, CLG-EX<\/div><\/div><\/div><\/td>
    36 to 60 months<\/div><\/div><\/div><\/td>
    *24-month warranty, for areas where fertilizers, acids and\/or highly corrosive products are present.<\/div><\/div><\/div><\/td><\/tr>
    CLD, CLP-A, CLC, CLI**,CLP-U, CLG, CLF, CLR-I<\/div><\/div><\/div><\/td>
    60 months<\/div><\/div><\/div><\/td>
    *24-month warranty, for areas where fertilizers, acids and\/or highly corrosive products are present.\n\n**Intelligent brightness sensor, 12-month guarantee.\n<\/div><\/div><\/div><\/td><\/tr>
    CLT -E, CLY-E, CLYX-E, CLL, CLS, CLK, CLR, CLJ, CLG-E, CLG-CR, CLI-E, CLB, CLK-Ex, CLB-Ex\n<\/div><\/div><\/div><\/td>
    36 months<\/div><\/div><\/div><\/td>
    *24-month warranty, for areas where fertilizers, acids and\/or highly corrosive products are present.\n\n** Warranty on LEDs, electronic circuitry and photovoltaic board only. The battery is guaranteed for 12 months. \n\n<\/div><\/div><\/div><\/td><\/tr>
    CLM, CLE, CLG-HT, CLP-LC, CLX, CLT-P, CLT-T, CLH\n<\/div><\/div><\/div><\/td>
    24 months<\/div><\/div><\/div><\/td>
    *12-month guarantee for areas where fertilizers, acids and\/or highly corrosive products are present.<\/div><\/div><\/div><\/td><\/tr>
    CLH-PA<\/div><\/div><\/div><\/td>
    12 months<\/div><\/div><\/div><\/td>
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    Important observations:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    * The warranty offered for LED luminaires does not apply to installations located in areas of extreme corrosivity, such as environments with a high concentration of salinity, chemicals or aggressive atmospheres, as well as in places where there is direct or frequent exposure to fertilizers, agricultural waste or similar substances. In these specific conditions, due to the accelerated wear of materials and components, they will have a reduced warranty. <\/span><\/p>

    ** In other products not mentioned above supplied by Conexled that have an autonomous \/ emergency module with batteries in its structure, the warranty on the batteries will be 12 months and safe disposal will be in accordance with current environmental laws and is the responsibility of the purchaser of the product.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Warranty and quality certificate for LED lights and electrical equipment<\/span><\/span><\/p><\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    You can buy our products with the total peace of mind and security that only a 100% Brazilian company present on the market since 1985 can offer. When you buy a Conexled product, in addition to the highest technology, you are acquiring the Conexled quality guarantee. Before they reach you, our products undergo rigorous testing, being evaluated in every detail by our experts in each field. Guaranteed quality and the peace of mind that you’re getting the best. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Conditions that apply to the aforementioned guarantee:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    1. The warranty will be granted to the customer or end user upon proof of compliance with the technical operating specifications set out in the updated technical data catalog available on our Official Website (conexled.com.br) and in accordance with its installation and safety manual.<\/span><\/li>
    2. The warranty period begins on the date the invoice is issued. The individual warranty periods will be determined according to the technical catalogs of the products. Consult the catalog to confirm the product’s warranty period. <\/span><\/li>
    3. The warranty period is based on a maximum use of 4500 to 9000 hours\/year and a maximum switching cycle in accordance with the standard corresponding to the lighting source technology applied.<\/span><\/li>
    4. The controller or power supply unit must not be altered or removed from its place of installation, although it can be moved if the manufacturing cable allows it, in order to fix it in a box on the installation pole itself. Do not dismantle the product’s original system. <\/span><\/li>
    5. The guarantee will only cover products that have been stored and used in accordance with the appropriate operating and storage temperatures. The maximum and minimum operating and storage temperatures are specified on the product’s technical data sheet. <\/span><\/li>
    6. Rough materials or chemical solvents should not be used to clean the luminaires, especially in the optical block of the equipment. Cleaning should be done only with water (if the product is water-resistant) and a soft, clean cloth or material. <\/span><\/li>
    7. For cleaning with water, the user must follow the classification of the luminaire’s degree of protection, avoiding the use of high-pressure water streams, since failure to comply with these precautions could cause damage to the luminaire’s joints.<\/span><\/li>
    8. The user must not dismantle the luminaire themselves, carry out any maintenance or break the product’s safety seal.<\/span><\/li>
    9. It is necessary and essential to keep the product identification plate. <\/span><\/li>
    10. All luminaires that are replaced with new ones during the warranty period will become the property of Conexled and will not be returned to the customer.<\/span><\/li>
    11. Defects or damage resulting from testing, installation, alteration, modification of any kind to our products, as well as repairs carried out by workshops not authorized by Conexled for this product, will result in the loss of the warranty. Only contact Conexled’s technical support team for these purposes. <\/span><\/li>
    12. Defects and damage resulting from the alteration and use of non-original components or components compatible with the Conexled product (power supplies, LED boards, cables, etc.) will result in the loss of the warranty.<\/span><\/li>
    13. Unsatisfactory performance of the product due to installation in an unsuitable place, highly corrosive places or with a harsh environment, or in disagreement with the product catalog, or even the electrical network \/ power supply incompatible with the technical specifications of the product, will result in the loss of the warranty.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Conditions that do not apply to the aforementioned guarantee:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      1. Casing, parts, cables, threads, joints or terminals damaged during transportation, by neglect, misuse, falls, damage.<\/span><\/li>
      2. Damage resulting from installation by unqualified persons.<\/span><\/li>
      3. Damage or loss of performance resulting from a force majeure or natural phenomena: floods, fire, lightning, atmospheric discharges, corrosive agents, explosives or any other action of nature that is at odds with the degree and type of protection of the equipment.<\/span><\/li>
      4. Damage or failure to function caused by anomalies in the electrical supply, including surges, overvoltage, undervoltage, electrical disturbances, armonics that are beyond the limits specified for the product or contrary to industry standards with regard to the electrical supply to the luminaire.<\/span><\/li>
      5. Electrical overvoltages above the declared capacity;<\/span><\/li>
      6. Damage caused by accidents, falls and accidents.<\/span><\/li>
      7. Oxidation or corrosion due to maintenance with unsuitable products;<\/span><\/li><\/ol>
        1. Abrupt failure of less than five percent (5%) of the total number of LEDs (rounded to the nearest unit) in a product.<\/span><\/li>
        2. Additional controls or automation, such as remote control, sensorization, attenuation or other types of control not original to the product.<\/span><\/li>
        3. Solar photovoltaic panel that could have its operation temporarily interrupted due to lack of solar radiation at certain times of the year.<\/span><\/li>
        4. Since this is a lightning protection device, the SPD (surge protector) installed in our products is not covered by these warranty terms.<\/span><\/li>
        5. Shipping costs for repairs, maintenance or replacement of parts under warranty are the sole responsibility of the customer or end user.<\/span><\/li>
        6. Wear on the finish, damaged parts or pieces due to exposure to adverse and unforeseen conditions.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Warranty conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Conexled does not assume any obligation or responsibility for additions or modifications to this guarantee, unless they are made in writing in an official manner. Unless there is a separate written contract between Conexled and the user, the warranty does not cover the disposal or installation of the equipment or damage resulting from improper installation. <\/span><\/p>

          In no event will Conexled be liable for compensation for loss of use, loss of time, inconvenience, commercial loss, loss of profits or other direct or indirect damages arising from the use or inability to use the product.<\/span><\/p>

          This guarantee is limited and excludes, among other things, installation costs, the provision of access to the products (walkways, elevators, etc.) and the repair of indirect damage, such as loss of profits and damage to third parties.<\/span><\/p>

          Conexled is not responsible for the conditions of the electrical supply, including overvoltage control systems, overvoltage\/undervoltage that do not comply with the limits specified in the products and the limits defined by current electrical supply regulations.<\/span>.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Guarantee process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          The warranty process in Brazil will be handled by Conex Eletromec\u00e2nica Ind e Com Ltda.<\/span><\/p>

          After acceptance of this document, the CLIENT must not follow any other documentation or information to activate the guarantee.<\/span><\/p>

          Consumers can contact Conexled exclusively through the online channel, or by telephone at Customer Service (SAC) 11 2334-9393, or also through the e-mail address <\/span>sac@dev.conexled.com.br<\/span><\/a>.<\/span><\/p>

          It is essential to contact the Technical Assistance department before sending the material, so that important information and\/or guidelines can be passed on.<\/b>. The address for the return of the material must be provided and the average time for completion of the services is approximately 30 working days from receipt of the material, unless there are exceptions that can be negotiated directly with the technical service assistants. <\/span><\/p>

          Conexled reserves the right to examine all products to determine the cause of the fault and possible faults in use. The guarantee will only be valid if the manufacturing defect is proven and is covered by the guarantee. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Table of warranty periods per product and comments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Product<\/div><\/div><\/div><\/th>
          Guarantee<\/div><\/div><\/div><\/th>
          Comments<\/div><\/div><\/div><\/th><\/tr><\/thead>\n\t\t\t\t\t\t\t\t
          CLY, CLY-T, CLYX, CLYX-T, CLT, CLZ-EX, CLG-EX<\/div><\/div><\/div><\/td>
          36 to 60 months<\/div><\/div><\/div><\/td>
          **24-month warranty for areas where fertilizers, acids and\/or highly corrosive products are present.<\/div><\/div><\/div><\/td><\/tr>
          CLD, CLP-A, CLC, CLI**,CLP-U, CLG, CLF, CLR-I<\/div><\/div><\/div><\/td>
          60 months<\/div><\/div><\/div><\/td>
          *24-month warranty for areas where fertilizers, acids and\/or highly corrosive products are present.\n\n***Sensor de Luminosidad Inteligente, garant\u00eda de 12 meses <\/div><\/div><\/div><\/td><\/tr>
          CLT -E, CLY-E, CLYX-E, CLL, CLS, CLK, CLR, CLJ, CLG-E, CLG-CR, CLI-E, CLB, CLK-Ex, CLB-Ex\n\n<\/div><\/div><\/div><\/td>
          36 months<\/div><\/div><\/div><\/td>
          *24-month warranty for areas where fertilizers, acids and\/or highly corrosive products are present.\n\n**Warranty only applies to LEDs, electronic circuit and photovoltaic board. The battery is guaranteed for 12 months. <\/div><\/div><\/div><\/td><\/tr>
          CLM, CLE, CLG-HT, CLP-LC, CLX, CLT-P, CLT-T, CLH\n<\/div><\/div><\/div><\/td>
          24 months<\/div><\/div><\/div><\/td>
          *12-month warranty for areas where fertilizers, acids and\/or highly corrosive products are present.<\/div><\/div><\/div><\/td><\/tr>
          CLH-PA<\/div><\/div><\/div><\/td>
          12 months<\/div><\/div><\/div><\/td>
          <\/div><\/div><\/td><\/tr><\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Important Notes:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          *The guarantee offered for LED luminaires does not apply to installations located in areas of extreme corrosivity, such as environments with a high concentration of salinity, chemicals or aggressive atmospheres, as well as in places where there is direct or frequent exposure to fertilizers, agricultural waste or similar substances. In these specific conditions, due to the accelerated wear of the materials and components, they will have a reduced guarantee. <\/span><\/p>

          ** In other products not mentioned above supplied by Conexled that have a stand-alone\/emergency module with batteries in its structure, the warranty on the batteries will be 12 months, and safe disposal will be carried out in accordance with current environmental laws and is the responsibility of the purchaser of the product.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          Warranty and quality certificate for LED luminaires and electrical equipment<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          You can purchase our products with complete peace of mind and the security that only a 100% Brazilian company present in the market since 1985 can offer. When you buy a Conexled product, you are not only getting the highest technology but also the Conexled quality guarantee. Before reaching you, our products undergo the most rigorous tests, evaluated in every detail by our experts in each area. Quality assurance and the peace of mind of getting the best! <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Conditions that apply to said warranty:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          The warranty will be assured to the customer or end-user, subject to verification and when the technical specifications presented in the updated technical data catalog available on our Official Website (conexled.com.br) are observed and complied with, along with its installation and safety manual.<\/span><\/p>

          The warranty period starts from the date of the invoice. Individual warranty periods will be according to the technical product catalogs. Check the catalog to confirm the product’s warranty period. <\/span><\/p>

          The warranty period is based on a maximum usage of 4500 to 9000 hours per year and maximum switching cycles according to the standard for the applied lighting source technology.<\/span><\/p>

          The driver or power supply should not be altered or removed from the installation location, but it can be moved if the manufacturing wiring allows it for cases of attachment to the installation pole. Do not dismantle the original product system. <\/span><\/p>

          The warranty will cover only products stored and used according to the appropriate operating and storage temperatures. The maximum and minimum operating and storage temperatures are specified in the product datasheet. <\/span><\/p>

          Harsh materials or chemical solvents should not be used for cleaning luminaires, especially in the optical block of the equipment. Cleaning should only be done with water (if the product is water-resistant) and a cloth or soft, clean material. <\/span><\/p>

          For water cleaning, the user must comply with the luminaire’s protection grade, avoiding the use of high-pressure water jets. Failure to follow these precautions may cause sealing damage to the luminaire compartments. <\/span><\/p>

          The user should not disassemble the luminaire on their own, perform any maintenance, or break the product’s security seal.<\/span><\/p>

          It is necessary and essential to maintain the product identification label.<\/span><\/p>

          All luminaires replaced with new ones during the warranty period will become the property of CONEXLED and will not be returned to the customer.<\/span><\/p>

          Defects or damages resulting from tests, installation, alteration, modification of any kind to our products, as well as repairs carried out by workshops not authorized by CONEXLED for this product, will result in the loss of warranty. Contact only the Conexled technical support team for such purposes. <\/span><\/p>

          Defects and damages resulting from the use of non-original or compatible components with the CONEXLED product (sources, LED boards, cables, etc.) will result in the loss of warranty.<\/span><\/p>

          Unsatisfactory product performance due to installation in inappropriate locations, highly corrosive environments, or aggressive atmospheres, or in disagreement with the product catalog, or electrical\/power supply incompatible with the product’s technical specifications will result in the loss of warranty.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Conditions that do not apply to said warranty:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Casing, parts, cables, threads, seals, or terminals damaged during transportation, due to negligence, misuse, falls, or damage.<\/span><\/p>

          Damages resulting from installation by unqualified individuals.<\/span><\/p>

          Damage or performance failure resulting from force majeure or natural phenomena: floods, fire, lightning, atmospheric discharges, corrosive agents, explosives, or any other natural action inconsistent with the equipment’s protection degree and type.<\/span><\/p>

          Damage or malfunction caused by electrical supply anomalies, including spikes, overvoltage, undervoltage, electrical disturbances, harmonics beyond the specified limits for the product, or contrary to industry standards regarding luminaire power supply.<\/span><\/p>

          Electrical surges exceeding the declared capacity.<\/span><\/p>

          Damages caused by accidents, falls, and disasters.<\/span><\/p>

          Oxidation or corrosion due to maintenance with improper products.<\/span><\/p>

          Abrupt failure of less than five percent (5%) of the total LED amount (rounded to the nearest unit) in a product.<\/span><\/p>

          Additional controls or automation such as remote control or telemanagement, sensing, dimming, or other non-original product controls.<\/span><\/p>

          Photovoltaic solar panel that may have its operation temporarily interrupted due to lack of sunlight during certain periods of the year.<\/span><\/p>

          As a device for protection against atmospheric discharges, the SPD (surge protector) installed in our products is not covered by this warranty term.<\/span><\/p>

          Freight expenses for repair, maintenance, or replacement of warranty parts are the sole responsibility of the customer or end-user.<\/span><\/p>

          Wear on the finish, parts, or pieces damaged due to exposure to adverse and unforeseen conditions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Warranty conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          CONEXLED assumes no obligation or responsibility for additions or modifications to this warranty unless made in writing officially. Unless there is a separate written contract between CONEXLED and the user, the warranty does not cover the removal or installation of the equipment, nor damages resulting from improper installation. <\/span><\/p>

          Under no circumstances will CONEXLED be liable for compensation for any loss of use, loss of time, inconvenience, business loss, loss of profits or savings, or other direct or indirect damages arising from the use or inability to use the product.<\/span><\/p>

          This warranty is limited and excludes, among other things, installation and cost of installation, providing access to products (scaffolding, lifts, etc.), and repair of any indirect damages, such as loss of profits and damages to third parties.<\/span><\/p>

          CONEXLED is not responsible for the conditions of electrical power supply, including surge control systems, overvoltage\/undervoltage that do not meet the specified limits for the products and the limits defined by current electrical supply standards.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Warranty process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          The warranty process in Brazil will be handled by Conex Eletromec\u00e2nica Ind e Com Ltda. <\/span><\/p>

          After acceptance of this document, the CUSTOMER should not follow any other documentation or information for warranty activation.<\/span><\/p>

          Consumers can contact CONEXLED exclusively through the Online channel or the Consumer Service (SAC) phone number 11 2334-9393, or through the email address <\/span>sac@dev.conexled.com.br<\/span><\/a>.<\/span><\/p>

          Contact with the Technical Assistance department is essential before sending the material, so that important information and\/or guidance can be provided.<\/b> The return address for the material must be informed, and the average deadline for service completion is about 30 business days <\/span><\/p>

          from the material’s receipt, except for exceptions that can be negotiated directly with the technical support attendants. <\/span><\/p>

          CONEXLED reserves the right to examine all products to determine the cause of the failure and possible misuse. The warranty will only be valid if manufacturing defects are proven and covered by the warranty. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Warranty period table product and notes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Product<\/div><\/div><\/div><\/th>
          Warranty<\/div><\/div><\/div><\/th>
          Observations<\/div><\/div><\/div><\/th><\/tr><\/thead>\n\t\t\t\t\t\t\t\t
          CLY, CLY-T, CLYX, CLYX-T, CLT, CLZ-EX, CLG-EX<\/div><\/div><\/div><\/td>
          36 to 60 months<\/div><\/div><\/div><\/td>
          **24-month warranty for areas containing fertilizers, acids, and\/or highly corrosive products.\n<\/div><\/div><\/div><\/td><\/tr>
          CLD, CLP-A, CLC, CLI**,CLP-U, CLG, CLF, CLR-I<\/div><\/div><\/div><\/td>
          60 months<\/div><\/div><\/div><\/td>
          *24-month warranty for areas containing fertilizers, acids, and\/or highly corrosive products.\n\n\n**Intelligent Light Sensor, 12-month warranty<\/div><\/div><\/div><\/td><\/tr>
          CLT -E, CLY-E, CLYX-E, CLL, CLS, CLK, CLR, CLJ, CLG-E, CLG-CR, CLI-E, CLB, CLK-Ex, CLB-Ex\n<\/div><\/div><\/div><\/td>
          36 months<\/div><\/div><\/div><\/td>
          *24-month warranty for areas containing fertilizers, acids, and\/or highly corrosive products.\n\n**Warranty applies only to LEDs, electronic circuitry, and photovoltaic panel. The battery is covered by a 12-month warranty. <\/div><\/div><\/div><\/td><\/tr>
          CLM, CLE, CLG-HT, CLP-LC, CLX, CLT-P, CLT-T, CLH<\/div><\/div><\/div><\/td>
          24 months<\/div><\/div><\/div><\/td>
          *12-month warranty for areas containing fertilizers, acids, and\/or highly corrosive products.<\/div><\/div><\/div><\/td><\/tr>
          CLH-PA<\/div><\/div><\/div><\/td>
          12 months<\/div><\/div><\/div><\/td>
          <\/div><\/div><\/td><\/tr><\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Important Notes:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          *<\/span>The warranty provided for LED luminaires does not apply to installations located in areas of extreme corrosiveness, such as environments with high salinity, chemical products, or aggressive atmospheres, as well as in places where there is direct or frequent exposure to fertilizers, agricultural waste, or similar substances. Under these specific conditions, due to the accelerated wear and tear of materials and components, the warranty will be reduced. <\/span><\/p>

          ** For other products not mentioned above, provided by Conexled, that have an autonomous\/emergency module with batteries in their structure, the battery warranty is 12 months, and safe disposal will be in accordance with current environmental laws and is the responsibility of the product purchaser.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Guarantee and quality certificate for LED luminaires and electrical equipment You can buy our products with all the peace of mind and security that only a 100% Brazilian company, which has been on the market since 1985, can offer. When you buy aConexled product, you’re getting not only the latest technology, but also Conexled’s guarantee […]<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-36666","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.conexled.com\/en\/wp-json\/wp\/v2\/pages\/36666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.conexled.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.conexled.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.conexled.com\/en\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.conexled.com\/en\/wp-json\/wp\/v2\/comments?post=36666"}],"version-history":[{"count":0,"href":"https:\/\/dev.conexled.com\/en\/wp-json\/wp\/v2\/pages\/36666\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.conexled.com\/en\/wp-json\/wp\/v2\/media?parent=36666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}